6 Signs Your Company Needs Field Service Management Software July 31, 2017,
Tools can simplify your life. If you think your organization needs help in streamlining your process and improving the way your technicians and dispatchers work, here are a few signs your company needs to start using a mobile field service management system.
You Need to Schedule Appointments Better
Improving scheduling efficiency at work with the help of a field service management software allows your team to optimize bookings and find the best routes between jobs, effectively reducing downtimes, says Field Service News. This can turn your overall productivity around, allowing your teams to achieve more in less time. Also, real-time scheduling features make it easy for technicians to know if a new job has been added to the pipeline and how to choose the order of those jobs.
You Match Your Staff to the Wrong Assignment
A field reporting app often comes with a skill management feature. This allows you to match the job with the right employee on board your team. By inputting the skills of your technicians and their training into the system, you could easily pair them up with the right assignment when these come up. This helps prevents any mismatch between job assignments and your technicians.
Information isn’t Centralized in One Location
For construction companies, it can be tough to update your crew when they’re in the field. An app like this, though, can help keep all your information in one centralized location. That means easy access to job history and related tasks. Your people can view access anything they need, from plans and photos to inventory. This also means they can update the data and upload information and documents from anywhere, says PlantServices.
Time Keeping Takes up Too Much Time
It’s much easier to update timesheets while your people are on the go. With a tool like this, they can update the sheets that much faster. It also gives a better breakdown on the time they dedicated to each job so the company’s payroll processing team can finish faster.
Your Crew is Often Late to Those Jobs
There’s nothing like delays to compromise client trust. Want to make sure your crew gets to every job right on time? Investing in a mobile field service software can help. With features that make it easy to create task breakdowns, your employees can follow those plans to make sure they always get to those jobs without delays. These can also reduce the need for multiple appointments to get a repair done.
Your Customer Communication Needs to Improve
Software options like FReD are built to provide you with a slew of features that make it one of the best tools around to improve customer communication. Designed with alerts and as a consumer portal, you can easily provide your target audience with better service. From sending out notifications to giving out discounts and promotional offers, an app like this might just be what you need to bring your market closer to your brand.
These are just 6 tell-tale signs that say you need a better management tool. With the right tools, you can ensure the growth and success of your business in the future.
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